Supervisor Safety and Security

Overview: Assist the Security Manager in successful attainment of the department’s goals and objectives.
Support and assist the Security Manager in the control of the department and perform various duties to direct and control the operational functions and staff of the department.
Supervises and performs performance appraisals for the hospital’s security officers.
Aid in assuring a continued atmosphere of safety and security throughout the entire hospital complex.
Promote professionalism among all personnel by providing leadership, direction and undertaking or participating in other activities to foster and improve the individual performance of department staff thereby enhancing the operation, image and reputation of the Security Department.
Responsibilities: Essential Functions/Responsibilities: Essential functions are the duties and responsibilities that are essential to the position (not a task list).
Do not include if less than 5% of work time is spent on this duty.
Be specific without giving explicit instructions on how to perform the task.
Do not include duties that are to be performed in the future.
Duties should be action oriented and avoid vague or general statements.
% of Time (annually) Essential Job Skills/Duties · The Security Supervisor will promote the philosophy, programs and initiatives of St.
Luke’s Hospital and Support Services.
· Responsible for hiring, training, and firing of staff, creating work schedules and conducting daily and yearly performance evaluations.
· Conduct Disciplinary actions as needed.
· Maintain standard operation procedures for the department.
· Ensures that policies, practices and procedures are understood and followed.
· Provide feedback to Department Manager on the performance of staff assigned and activities within the department as they affect operations.
· Verifies that all scheduling and time keeping is performed.
· May be required to perform other duties expected by the department manager.
50% Special Skills/Knowledge · A high degree of intra-personal communications skills are necessary as the Security Supervisor must interact with a wide range of individuals exhibiting various behavioral patterns, both normal and abnormal.
· The Security Supervisor will be called upon to perform a wide range of services, both routine and emergent, to enhance and facilitate the overall operation of the hospital.
The Security Supervisor will continually strive to provide all services in a manner that reflects the overall commitment of the hospital to excellence in all phases of the health care delivery system and in a manner respecting the dignity and rights of the individual.
· Recognizing the complex issues of legalities inherent to the security profession, the Security Supervisor remains cognizant of his/her activities as they relate not only to hospital policy, but also to civil and criminal law, the rules of common sense and reasonable, prudent action.
The Security Supervisor governs their reactions to situations based on known policies and procedure, established plans, knowledge and experience, within a framework of reasonable reactive response.
40% Basic UPH Performance Criteria · Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
· Demonstrates ability to meet business needs of department with regular, reliable attendance.
· Employee maintains current licenses and/or certifications required for the position.
· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
· Completes all annual education and competency requirements within the calendar year.
· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.
g.
Medicare and Medicaid) regarding fraud, waste and abuse.
Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.
Takes appropriate action on concerns reported by department staff related to compliance.
10% Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Demonstration of UPH Values and Standards of Behaviors Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities Foster Unity: · Leverage the skills and abilities of each person to enable great teams.
· Collaborate across departments, facilities, business units and regions.
· Seek to understand and are open to diverse thoughts and perspectives.
Own The Moment: · Connect with each person treating them with courtesy, compassion, empathy and respect · Enthusiastically engage in our work.
· Accountable for our individual actions and our team performance.
· Responsible for solving problems regardless of the origin.
Champion Excellence: · Commit to the best outcomes and highest quality.
· Have a relentless focus on exceeding expectations.
· Believe in sharing our results, learning from our mistakes and celebrating our successes.
Seize Opportunities: · Embrace and promote innovation and transformation.
· Create partnerships that improve care delivery in our communities.
· Have the courage to challenge the status quo.
Qualifications: QUALIFICATIONS: Minimum Requirements Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized Not required to perform the essential functions of the position.
Education: High School Diploma / GED Criminal Justice or Law Enforcement Degree preferred Experience: Minimum 3 years experience in law enforcement or security.
At least two years experience in Healthcare Security preferred Previous supervisor/management experience License(s)/Certification(s): - Valid driver’s license when driving any vehicle for work-related reasons.
- Department certification in baton, JPX, pepper foam, and handcuffing.
(Within 6 months of hire) International Association for Healthcare Security and Safety certification (CHSO, CAHSO, or CHSS) preferred.
Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English Must possess excellent communication skills Must be able to work with all customers (associates, patients, physicians, public) Must be able to perform duties in a multi-task environment with multiple priorities Knowledge of applicable federal, state and local laws/regulations Knowledge of Federal Communications guidelines regarding radio traffic etiquette Other: Use of usual and customary equipment used to perform essential functions of the position.